FAQ

Due to our efforts to ensure that you receive your order as quickly as possible, we will only accept cancellation request 60 minutes after you have placed your order with us. Contact us as soon as possible by filling a form using Contact Us.

A: Please always double check if you have placed your order correctly - size, quantity, address. Due to the short processing time, we can’t ensure that changing your order will be possible. Contact us as soon as possible by filling a form using Contact Us

1. Paying with PayPal:

With PayPal, you can send payment quickly and securely online. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. You can trace the status of your payment using your PayPal account. When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

2. Paying with credit cards:

We accept credit card payment using Visa, MasterCard or American Express. We do not provide cash-on-delivery method. All payment information is confidential and secure.

As soon as you have made your payment you should receive a confirmation by email. If you were not notified, please check the provided email address. Contact our Customer Service Center as soon as possible by filling a form using Contact Us. Always make sure to double check your information before placing the order.

All orders are processed within 2~7 business days. We pack and ship immediately and have your shipment on the way as quickly as possible, usually between 7~12 business days. US domestic deliveries usually take 7~14 business days and international deliveries usually take 2~8 weeks, depending on the supplier, your location and customs controls.

We are a US based online exclusive shop.

No, we are an online exclusive shop.

After shipping has made, you will receive an email with the details and the tracking number.

We are unable to ship orders to PO Boxes or APO/FPO military addresses.

No, every payment is executed through bank transactions in USD. You can change the currency view in the top right corner of the screen. This is informative only, at the checkout it'll display the amount in USD.

After receiving your order we have to control it, to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 2~7 days. If we were unable to process your order due to low stock, your order processing may be delayed an additional 2 working days.

Here are some reasons:

- The order has too many products and they all don’t fit into one box.

- Some products in the order are backordered

- Some products in the order didn’t pass 1st time quality checking, and on it’s 2nd time quality checking.

- Some items are out of stock temporarily.

We work with international shipping companies that provide free shipping method, as it is stated in our shipping policy. We also work with third party courier services. After the parcel’s arrival, the respective national post is responsible for the delivery.

In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country. Please mind the following:

1. We have no control over these charges and cannot predict the amount. For further information please send an email to us.

2. Customs and taxation policies vary widely from country to country. You should check your local custom laws, and inform us about your requirement after ordering;

3. When customs clearance procedures are required, it will cause delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient. With any questions regarding your order, please contact us through our Contact Us.

As we are working with multiple shipping companies, each has their own system for updating tracking. If your item has not arrived within 2 week US delivery or 8 weeks for international delivery, contact us using our Contact Us and we will be happy to help you check the status of your shipment. Please check the Tracking section on our page. If you have any additional questions, please, contact us on Contact Us.